The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Please contact me if you have any problems with your order.
We love custom and personalization here at Vintaglio. Please send us your requests no matter how crazy. Please note that custom and personalized items will take longer. If you are adding initials to a pendant this can add a few days as these items are made on demand.
Etsy partners with a company called Asendia, in the US who receives your package from USPS and then sends it to you through the your country’s national postal carrier, similar to how USPS sends international packages.
Global Postal Shipping use a combination of carriers to help ensure a timely delivery. Etsy combines tracking information for each part of the package’s journey to show the history but there can be long gaps between movement. Tracking will be sent in an email when shipped but can also be viewed in the Etsy app and on Etsy.com in your account by visiting (You > Purchases and reviews). This is the only place to review tracking as there is not a number like you might be accustomed to.
Yes. Please let us know if you would like us to quote this option. For international orders it is usually costs more than the actual item purchased but is very quick.