Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalized orders

    We love custom and personalization here at Vintaglio. Please send us your requests no matter how crazy. Please note that custom and personalized items will take longer. If you are adding initials to a pendant this can add a few days as these items are made on demand.

    How is my international package shipped and tracked?

    Etsy partners with a company called Asendia, in the US who receives your package from USPS and then sends it to you through the your country’s national postal carrier, similar to how USPS sends international packages.

    Global Postal Shipping use a combination of carriers to help ensure a timely delivery. Etsy combines tracking information for each part of the package’s journey to show the history but there can be long gaps between movement. Tracking will be sent in an email when shipped but can also be viewed in the Etsy app and on Etsy.com in your account by visiting (You > Purchases and reviews). This is the only place to review tracking as there is not a number like you might be accustomed to.

    Do you ship UPS, FedEx and DHL for both domestic and international orders?

    Yes. Please let us know if you would like us to quote this option. For international orders it is usually costs more than the actual item purchased but is very quick.

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